Error: Messages not routing when downloading POP3

Doc No. 000423
Product NetNow 3, NetNow 5
Version All
Category Installation

Issue
How do you diagnose problems with NetNow when e-mails are being seen in Remote POP3 mailboxes, but are not routing or being downloaded to local NetNow! mailboxes.

Solution
Go to Options->Remote Pop3 mailboxes, and get properties of the particular POP3 account. When you are setting up your e-mail account it is important you enable the Leave Mail on Server option, as this way you will never LOSE e-mails.

Go to the Message Routing tab, and check the Message Routing options.

Extras
These are the most frequently used settings for most Internet Service Providers:

1. Enable Message Routing.
   Ignore non local recipients Use these header fields to identify recipients
   
   
2. Send in an e-mail to NetNow from a remote site / e-mail address.
   
   
3. When it arrives at the ISP, look in remote pop3 mailboxes, and you will see an e-mail in there. Double click on the e-mail, locate the To: fields. Compare the To: fields with the fields specified in Options->Server, and the e-mail domains specified there. You need to compare the domain name portion which is the part of the e-mail address located AFTER the @ symbol. eg. support@redrock.co.uk - The domain specified in Options->Server should be : redrock.co.uk
   
   
4. Other things to consider are:
   - you have set-up aliases (or mailboxes) for the relevant e-mail addresses - If you are using Demon as your ISP you should "Use *ENV extension to POP3"
   - If you are using a Mail forwarding account you should use "Extract recipient from Received fields" option.

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