Information: Installing FaxNow! printer driver on Windows NT

Doc No. 000420
Product FaxNow 2000, FaxNow 5
Version All
Category Installation

Issue
Typical error message is : "Failed to install Printer Driver"

You may experience problems installing FaxNow on Windows NT which may come around for a number of different reasons, including..

  1. Insufficient rights.
  2. Clashing with a partially installed FaxNow client.
  3. Old shared Microsoft DLL's (MSVCRT.DLL, and MFC42.DLL) If you have failed to install the printer driver, you MUST restart the machine before trying to install it again.
  4. Windows NT 4 Service Pack 5 (or above)

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

Solution

  1. To install FaxNow! you need "Full Control" to the WINDOWSNT\SYSTEM32\SPOOL directory. To use FaxNow you need "Change" rights. You also need rights to stop and start NT Services. (Granting Administrator equivalence is the easiest option)

  2. To remove all references to FaxNow, go to Control Panel->Add Remove Programs, and uninstall the FaxNow software. In addition you should check the following references are no longer located in the registry.

    HKEY_LOCAL_MACHINE\SOFTWARE\Redrock Technologies\FaxNow!

    HKEY_CURRENT_USER\Software\Redrock Technologies\FaxNow!

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
    Control\Print\Printers\FaxNow!

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
    Control\Print\Environments\Windows NT x86\Drivers\Version-2\FaxNow!

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
    Control\Print\Environments\Windows NT x86\Print Processors\RRFPProc

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\
    CurrentVersion\Uninstall\FaxNow! Client

  3. Run MFCUPDATE located on the FaxNow! CD or on our web site. In addition re-name all MFC42.dll and MSVCRT.dll files which are not located within the ..\windows\system (..\winnt\system32 for NT) 4. You need to apply FaxNow Service Release 2 prior to installation of the FaxNow! client.